New Level 2 Support Center
IBM (NYSE: IBM) today announced a significant investment to establish a Level 2 software customer support center in the Philippines in Q4 2012 to support the rapidly increasing demand for social business solutions globally. IBM will open a “social business” customer support center to be located at the UP-Ayala Techno Hub in
This shift of consumer to business networking, also known as "Social Business", has become the next big challenge for organizations who are looking to more quickly adopt these skills into their businesses to better reach clients and suppliers, while swiftly gaining insight on the data being created in these networks. The winners in this challenge will be able to react more swiftly to customer trends, and out innovate competitors. Social combined with cloud and mobile have had a tremendous impact on how people work.
